Project Management Essentials

This module is a unique and entertaining course designed to prepare individuals across all job titles with the core skills needed to satisfy customers of all types.  Each customer, patient, or client is critical whether you work within a call center, retail store or pharmacy, medical office/clinic, or business office.  No organization can afford to overlook or neglect the power of customer service skills.  The course includes six (6) modules on topics such as Why Customer Service Matters, What Customers Want, Essential Customer Service Skills Part I and Part II, Handling Complaints and Dealing with Angry People, and Customer Service as a Strategic Marketing Tool.  These modules are the components of the “Through the Customer’s Eyes” course that has been used to train a variety of front-line service providers across many industries and disciplines.  Within each module, students are assessed on the topics covered.  Students completing this course will attain the status of “Customer Service Certified” (CSC) as designated by the Professional Association for Customer Engagement (PACE).

This set of courses will provide the range of skills needed to create professional-quality documents within an office environment. The content covered includes how to create, edit and enhance documents in Microsoft Word, and how to organize, calculate and analyze information in Microsoft Excel.

Project management is one of the business world's most in-demand skill-sets. Project-based operations have become the norm in today's business world and it's crucial to choose a good and proven method for managing projects. Every aspect of project management is affected by the organization, the social environment, the project stakeholders, both internal and external, and many other aspects of the context in which the project is carried out. Understanding this context is critical to good planning and good decision making as the project progresses toward achieving its objectives. Projects are temporary endeavors and can be simple or complex.

This course is based on The Guide to the Project Management Body of Knowledge (PEMBOK Guide) which establishes the international standard regarding the project management discipline. This course meets or exceeds the requirements for earning the Certified Associate in Project Management (CAPM) certification. The CAPM credential is considered the standard of excellence in the field of project management and is often required by employers.