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IT Helpdesk Administrator
A+ Comprehensive is a complete and thorough review of all A+ learning objectives. In this module, students receive a blended learning approach that combines Security, Networking, Operating Systems, IT Operations, Troubleshooting, and Technical Support into one singular course. Students gain the necessary competencies of an entry-level IT professional. This course provides training focused on the fundamentals of computer technology, networking and security, as well as the communication skills and professionalism now required of all entry-level IT professionals. This course focusses on scenarios in which troubleshooting and tools must be utilized to resolve problems. Students gain critical hands-on experience through a comprehensive series of Performance Based Exam Prep Simulations. These simulations are a mixture of Operating System and Application Training Demonstrations, Interactive Graphic Windows Exercises, Interactive Command-Line Windows Exercises, and Interactive Configuration and Identification Exercises. The simulations are blended into the training, to provide reinforcement of topics, as well as to provide the critical “hands-on” learning experience necessary to gain competency.
Understand the fundamentals of computer technology, networking, and IT security
Understand operating system (OS) functionality and troubleshooting methodology
Identify hardware, peripheral, networking, and security components
Know how to perform proper computer safety procedures and best practices
Install, configure, upgrade and maintain PC workstations, the Windows OS, and SOHO networks
Network + builds on existing user-level knowledge and experience with personal computer operating systems and networks to present fundamental skills and concepts that students will use on the job in any type of networking career. This course is designed to provide network technicians with the foundation-level skills they need to install, operate, manage, maintain, and troubleshoot a corporate network. This course will help prepare students for the CompTIA Network+ N10-007 certification exam. CompTIA recommends students have CompTIA A+ certification or equivalent experience prior to attempting the N10-007 exam. As in the A+ Comprehensive course, students gain critical hands-on experience through a series of Performance Based Exam Prep Simulations. These simulations are a mixture of Operating System and Application Training Demonstrations, Interactive Graphic Windows Exercises, Interactive Command-Line Windows Exercises, and Interactive Configuration and Identification Exercises. The simulations are blended into the training, to provide reinforcement of topics, as well as to provide the critical “hands-on” learning experience necessary to gain competency.
Manage and troubleshoot a basic network infrastructure, using common ports and networking protocols
Understand and apply networking technologies and basic network design principles
Install, configure and differentiate between common network devices
Install and manage wired and wireless networks, adhering to standards and using modern testing tools
Identify and troubleshoot performance and connectivity issues