7.3 Million

10 year Job Growth

$29,000

Avg. Starting Salary1

Issuing Authority

Issuing Authority Professional Association for Customer Engagement

Since 1988, the Professional Association for Customer Engagement (PACE) has advocated for and promoted best practices, emerging technology and thought leadership to and by its customer experience professional members in order to stimulate exceptional customer service, business growth and personal development.

CSC Certification Detail

No organization can afford to overlook the importance of customer service skills, which is why a  Customer Service Certified (CSC) certification is essential. Issued through the Professional Association for Customer Engagement (PACE), the CSC has two levels. Level I provides you with the core skills needed to satisfy customers of all types. Level II builds off the first course and offers greater depth and focus on sales, communication and phone skills.

CSC Certification Skills Gained

  • Appreciate why first-rate customer service adds value to every organization
  • Master effective business communication, through email, phone and in-person communication
  • Know how to deal with complaints and apply the four core skills for high-quality service
  • Understand how to determine what the customer wants and provide confidence in your product
  • Establish trust, credibility, rapport and match your products and services to customer needs
  • Discover and strengthen their “voice image” for an unstoppable first impression
  • Use the Web as a tool, and to use exploratory questions to quickly identify customer needs

CSC Career PathwaysAttainable Jobs

highest Paying

Customer Service Specialist

Customer support specialists provide service or product information, solutions and relevant details to customers.

$24000 - $44000
Estimated Salary1

highest Paying

Administrative Assistant

An Administrative Assistant performs general clerical duties to include, but not limited to: photocopying, faxing, mail distribution and filing. They coordinate and maintain records for staff office space, phones, company credit cards and office keys, and they create and modify various documents using Microsoft Office

$29000 - $56000
Estimated Salary1

highest Paying

Receptionist

Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges.

$22000 - $39000
Estimated Salary1
1All available job and salary information is from Burning Glass Labor Insights and is updated annually to reflect industry changes.