The CompTIA IT Fundamentals certification is a perfect gateway into the information technology sector by providing all the basics necessary to start in the industry. Earning your ITF credential shows you have the skills to set-up and install common devices, manage applications software, troubleshoot problems and much more.
Technical support specialists advise and assist consumers and business with technical, hardware and software systems problems. Specialists may work on sites to modify, install, clean and repair computer hardware and software.
PC Support Technicians install, troubleshoot and repair computer systems, hardware and peripherals, resolve internal user problems, maintain parts inventory and log all service/repair activity and may perform system setups for new hires.
Help Desk Specialists provide first level contact and convey resolutions to customer issues, properly escalate unresolved queries to the next level of support and track, route, and redirect problems to the correct resources